I work the floor

1. Pick your name The owner or manager signs the device in once with their email and password; after that it stays on /dashboard/shift and staff never type an email or password. Find your name and tap it.
2. Punch your PIN A number pad appears — enter your code and you land straight in Waiter Mode. That PIN is what ties every order you ring in back to you.
3. Turn the order sound on A banner shows up at the bottom of the screen — Click to enable order sounds. Tap Enable. Without it, new orders arrive silently.
4. End the shift when you leave Come back to the same screen and press End shift, so the next person can start under their own name.

Name not on the list?

Then nobody has given you a PIN yet. The owner adds it from /dashboard/staff — it takes a minute.

Heads up

Leave the Orders screen open for the whole shift. New orders land on it live — no refreshing needed.

Every order walks the same path. Move the status as you go — the customer sees the same status on their phone.

✉️ New → 📋 Accepted → 🔥 Preparing → ✅ Ready → 🏎️ On the Way → 🏁 Completed

Status	What it means	What you do
✉️ New	A new order nobody has opened yet.	Check the items and address, then tap Accept Order.
📋 Accepted	You accepted it; the kitchen now has it.	Tap Send to Kitchen once the chef starts on it.
🔥 Preparing	The chef is on it.	If the customer calls, give them the time estimate. Tap Mark Ready when the food's done.
✅ Ready	Food is done and waiting.	Tap Hand to Driver for delivery, or hand it straight to the customer.
🏎️ On the Way	The driver has left with it.	Tap Mark Delivered once it arrives — the order closes out as Completed.
✕ Cancelled	The order was called off.	Use Cancel Order (available any time up to Ready). Write the reason — it shows up in Activity.

The Orders screen — new orders on top, and you change status from here.

/dashboard/kitchen is where the owner sets up your kitchen stations (Grill, Fry, Drinks — whatever your kitchen needs) and gives each one a PIN. As kitchen staff, you don't work from that setup page — you work from the KDS screen itself, at /kds.

1. Sign in to your station Open /kds on the tablet or screen in the kitchen, pick your station, then enter its 4-digit PIN.
2. Read the ticket Every order routed to your station drops in as a new ticket. Any special request — no onion, extra spicy — sits right under the item.
3. Bump it when it's done Tap Start on a new ticket, then tap Done once it's cooked — the ticket clears from the screen.

Tip

Tickets change colour the longer they sit: yellow after 5 minutes, red after 10. Red tickets piling up means you're falling behind.

Waiter Mode

From your phone: tap a table to seat it, add items with the customer, then tap Send to Kitchen.

/dashboard/waiter

Floor View

Every table colour-coded — Empty, Seated, Ordered, or Paying — with a live count of how many are occupied and how many are ready to pay.

Open it from the Orders screen's toolbar (the floor-view icon) — there's no separate page for it anymore.

Reservations

Today's bookings with name, time, and party size.

/dashboard/reservations

Delivery

Delivery orders land in the Orders screen like any other order — open the ticket to see the customer's address. Delivery zones and fees are the owner's settings, not something you change during service.

/dashboard/orders

Waiter Mode — built for a phone: table, items, done.

The kitchen screen refreshes itself — nobody has to reload it.

Problem	Fix
No order sound	A banner shows at the bottom of the screen — Click to enable order sounds. Tap Enable. If you already dismissed it, refresh the page and check the device volume.
An order was entered wrong	There's no way to edit items on a placed order. Tap Cancel Order — this works any time up to Ready — write the reason, and enter a new one.
An item ran out	Switch its availability off in Menu — it disappears from the customer's view right away.
A section is missing	Your role doesn't include it. Ask the owner to adjust your permissions in /dashboard/roles.